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At Spryxellvorn, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online language tutoring services. By accessing or using our services, you consent to the data practices described in this policy.
We collect information that you provide directly to us when you register for an account, book consultations, schedule lessons, or communicate with us. This includes your name, email address, phone number, payment information, language learning goals, and preferences. We also collect information automatically when you use our services, such as your IP address, browser type, device information, and usage patterns through cookies and similar technologies.
When you create an account, we collect your name, email address, and any additional information you choose to provide. This information is necessary to provide you with access to our tutoring services and to communicate with you about your account.
When you make a purchase, we collect payment card information and billing details. This information is processed securely through our payment processors and is not stored on our servers. We only retain transaction records necessary for accounting and customer service purposes.
We automatically collect information about how you interact with our platform, including lesson attendance, session recordings, progress data, and communication with tutors. This data helps us improve our services and personalize your learning experience.
We use the information we collect to provide, maintain, and improve our language tutoring services. This includes processing your registration, scheduling lessons, facilitating communication with tutors, processing payments, sending service-related notifications, and providing customer support. We also use your information to personalize your learning experience, analyze usage patterns, prevent fraud, and comply with legal obligations.
We use your information to match you with appropriate tutors, schedule lessons, deliver course materials, track your progress, and provide technical support. Your information enables us to create a personalized learning plan tailored to your goals and preferences.
We use your contact information to send you important updates about your account, lesson reminders, service announcements, and respond to your inquiries. You can opt out of promotional communications at any time, but we will continue to send essential service-related messages.
We analyze usage data to understand how our services are used, identify areas for improvement, develop new features, and enhance user experience. This analysis is performed on aggregated and anonymized data whenever possible.
We do not sell your personal information to third parties. We may share your information only in the following circumstances: with your assigned tutors to facilitate lessons, with service providers who perform functions on our behalf under strict confidentiality agreements, when required by law or legal process, to protect our rights or safety, or with your explicit consent.
We work with trusted third-party service providers who help us operate our platform, including payment processors, video conferencing providers, cloud hosting services, and analytics tools. These providers have access to your information only as necessary to perform their functions and are contractually obligated to protect it.
We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as court orders or subpoenas. We may also disclose information to protect our rights, property, or safety, or that of our users or others.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure data storage, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
You have certain rights regarding your personal information, including the right to access, update, correct, or delete your information. You can manage many aspects of your account through your account settings. You may also request a copy of your data, object to certain processing activities, or withdraw consent where applicable. To exercise these rights, please contact us using the information provided below.
You can access and update much of your personal information directly through your account settings on our platform. This includes your name, email address, language preferences, and notification settings.
You may request deletion of your account and associated personal information at any time. Upon receiving a valid deletion request, we will delete your information in accordance with applicable law, subject to our need to retain certain information for legal or business purposes.
We use cookies and similar tracking technologies to collect information about your interactions with our website. These technologies help us remember your preferences, analyze site traffic, and improve user experience. You can control cookies through your browser settings. For more information, please see our Cookies Policy.
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly. Parents or guardians who believe we may have collected information from a child should contact us immediately.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your information receives an adequate level of protection.
We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at contact@spryxellvorn.world or visit our Contact page.